Report Abuse

Help us maintain a safe and trustworthy email ecosystem.

Report via Email

Send your abuse report directly to our team. Please include full email headers and any relevant details.

What Constitutes Abuse

WebDNS takes abuse of our email hosting platform seriously. The following activities are strictly prohibited and constitute abuse of our services:

Spam

Sending unsolicited bulk email, including commercial messages, chain letters, or mass mailings to recipients who have not opted in.

Phishing

Sending emails designed to fraudulently obtain personal information such as passwords, financial details, or login credentials.

Malware Distribution

Using our platform to distribute viruses, trojans, ransomware, or other malicious software.

Spoofing & Impersonation

Forging email headers or impersonating individuals, businesses, or organisations.

Harassment

Sending threatening, abusive, or harassing emails to any individual or group.

Illegal Content

Using our services to distribute illegal content or to facilitate any unlawful activity.

How to Report Abuse

If you have received abusive, spam, or phishing emails originating from our platform, please report it to us so we can take appropriate action.

Send your report to: our support email

Please include the following information in your report:

1 Full email headers of the abusive message (this is essential for investigation).

2 The body of the email or a description of the abusive content.

3 Date and time the email was received.

4 Your contact information so we can follow up if needed.

5 Any additional context that may help our investigation.

What Happens After a Report

When we receive an abuse report, we follow a thorough investigation process:

Acknowledgement

We acknowledge receipt of your report promptly.

Investigation

Our team reviews the report, examines the email headers, and identifies the source account.

Action

Depending on the severity and nature of the abuse, we may issue a warning, suspend the offending account, or terminate it permanently.

Follow-up

Where appropriate, we will notify you of the outcome of our investigation.

Our Commitment

WebDNS is committed to maintaining a safe, reliable, and abuse-free email ecosystem. We actively monitor our platform for signs of abuse and work cooperatively with ISPs, law enforcement, and industry organisations to combat email abuse.

All users of our platform agree to our Terms of Service, which explicitly prohibit the activities described above. Violations may result in immediate account suspension or termination without refund.